Return's Policy
Returns & Exchanges:
We want you to love your jewellery! If you’re not 100% happy with your purchase, we’re here to help.
What is your return policy?
Returns and exchanges will only be accepted within 14 days of receiving your item. The item must be sent back to us in its original condition, unworn, and with all original packaging. Please contact us at hello@midnightmotto.com to begin your return process.
Due to hygiene reasons, we cannot accept earring returns for refunds. However, we are happy to offer an exchange or provide a credit note!
Sale items cannot be returned or exchanged.
Can I Return Earrings?
For hygiene reasons, we are unable to accept returns of earrings for refunds.
However, we understand that preferences can change. If your earrings are unworn and in their original packaging, we’re happy to offer an exchange or store credit.
How do I Start a Return?
To begin a return, please reach out to us at hello@midnightmotto.com with the following information:
Our team will respond with the return address and instructions. We will then request that you organise the return shipment within 7 days of our email confirmation. Note that return shipping costs are the customer’s responsibility.
Midnight Motto is not liable for items lost or damaged in transit. We recommend using a tracked shipping service with signature on delivery for added security.
Once your return is received, we’ll process your exchange or refund within 5 business days.
Returns can only be processed if they meet our eligibility criteria.
Kindly note, that original shipping costs are non-refundable and will not be included in any credit notes.
Please be aware that tarnishing over time is a natural part of wear and is not considered a product defect.